James Scott is Open to Work: Proven EX/CX Leader Bridging People and Technology

In this inspiring episode of Open to Work: Beyond the Label, host Laura Colon sits down with James Scott, a seasoned technology leader whose journey from music to tech showcases the power of adaptability, purpose, and community. James shares his proudest career moments and the pivotal lessons learned along the way, emphasizing the deep connection between employee experience and customer outcomes.

They explore what it means to lead with responsibility, why asking for help is a strength, and how aligning technology with business goals creates meaningful impact. James opens up about the role of community during his own career transitions and how personal growth outside of work fuels professional success.